Phishing Incident First Response and Containment
Directs the first thirty minutes after an employee clicks a phishing link, opens a malicious attachment, or surrenders credentials.
Why This Matters
Reporting a phish is step zero; the damage clock starts at the click. The hotels that survive credential theft are the ones where the employee who clicked tells someone within minutes, because leadership made honesty cheaper than hiding. Containment speed, not blame, is the metric.
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