System Interface Failure Response
Defines detection and response when interfaces between the PMS and connected systems (POS, payment gateway, key encoding, PBX) stop passing data.
Why This Matters
Interface failures are the quietest outages in the hotel: every system looks healthy while charges silently stop posting to folios. Guests check out underbilled, and the loss surfaces days later as unexplainable revenue variance. Whoever watches the queues owns the money in transit.
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