Missing and Damaged Guest Garment Claims
Directs the search, documentation, and resolution process when a guest reports a laundry item missing or damaged.
Why This Matters
How a property responds in the first hour of a missing-garment report shapes whether the guest becomes an advocate or a public critic. A structured search-and-resolve process finds more garments than panic does, and a fair resolution protects the relationship even when the item can't be recovered.
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