Review-to-Operations Service Recovery Loop
Governs how issues surfaced in guest reviews are routed to the responsible department, fixed, and verified before the public response claims resolution.
Why This Matters
A review response is service recovery in public: fix first, gesture last, never argue. Responding 'we have addressed this' to a broken shower that is still broken converts one bad review into a documented lie. The loop, not the reply, is what actually moves scores.
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