No-Show Charge Dispute and Chargeback Response
Governs how the auditor and front office document and respond when a guest disputes a posted no-show charge or a card issuer files a chargeback.
Why This Matters
Every no-show charge is a promise the property can be forced to defend weeks later with nothing but paperwork. Without a disciplined evidence trail at the moment of posting, a legitimate charge becomes an unwinnable dispute. This standard protects revenue the property already earned by holding the room.
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