Service Recovery Allowance and Rate Adjustment Audit
Requires the auditor to review every discretionary allowance and service-recovery credit posted during the prior 24 hours for reason code, amount, and approval.
Why This Matters
Allowances exist to fix a guest's bad moment, but unaudited they quietly bleed revenue and mask real service failures. A pattern of unexplained credits from one shift or one associate is usually a training gap or worse. This review turns kindness into a tracked, coachable practice instead of a blind spot.
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