Elevator and Escalator Maintenance Oversight
Governs how the property oversees the contracted maintenance, testing, and certification of elevators and escalators, including vendor performance management.
Why This Matters
Vertical transportation is life-safety equipment that guests board hundreds of times a day, maintained by a vendor the property must manage, not merely pay. Callback frequency is the honest report card contracts obscure. Weak oversight shows up as entrapments, expired certificates, and a lobby full of guests watching one working car.
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