Eye Contact and Body Language
Defines the nonverbal presence standard staff maintain when engaging guests, from posture to eye contact to attentiveness cues.
Why This Matters
Guests read confidence and sincerity from body language before a single word is spoken, and in luxury service the nonverbal signal often outweighs the verbal one. A team that masters presence turns routine interactions into moments guests remember as personal, not transactional.
Continue to the complete procedure
You’re viewing the public overview. Sign in or create a free Alveary account, then use an available monthly premium unlock to continue with the step-by-step procedure, decision points, escalation path, and Leadership Lens.
This is a premium standard. A free account includes all 10 Starter Shelf standards, plus one premium standard each month; Membership opens all 1,314.