Follow-Up After Request Completion
Defines the standard for confirming a guest's request was fulfilled to their satisfaction after it has been marked complete.
Why This Matters
Marking a request complete in the system and confirming it actually satisfied the guest are two different things, and the gap between them is where quiet dissatisfaction lives. A brief, genuine follow-up closes that gap and gives the property one more chance to catch a miss before it becomes a review.
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