QAS-021STANDARD PREVIEWIncluded with a free account
Luxury vocabulary and prohibited phrases
Establish the property's spoken standard of gracious, specific language in every guest interaction, with casual and negative phrasing retired.
Why This Matters
Guests hear the property's soul in its sentences. 'No problem' implies the guest was almost a problem; 'my pleasure' declares service a privilege. Vocabulary is the cheapest renovation a property can perform and the fastest to slip without coaching.
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