QA Scoring Calibration and Inter-Rater Alignment
Governs the recurring calibration sessions that keep every internal evaluator scoring the same service moment the same way.
Why This Matters
A standard scored differently by two auditors is not a standard; it is two opinions with a rubric between them. Drift between raters quietly punishes some departments and flatters others, and teams learn to distrust the whole QA program. Calibration is how a property makes its measurements as disciplined as its service.
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