Explaining taxes, fees, deposits, and resort charges
Explain every tax, fee, deposit, and resort charge clearly at booking so the guest's first folio review contains no surprises.
Why This Matters
Undisclosed charges are the most preventable complaint in the industry, and they surface at checkout — the worst possible moment. Proactive explanation converts a grievance into a demonstration of integrity. What the resort charge includes matters as much as what it costs.
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