Reservation cancellation
Handle cancellations graciously and precisely, applying the guarantee terms, issuing a cancellation number, and confirming refunds and penalties in writing.
Why This Matters
How a property releases a guest predicts whether it will ever welcome them back. A cancellation handled with warmth and precision is marketing for the next trip. A missing cancellation number or unconfirmed refund becomes next month's chargeback and lost loyalty.
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