Guaranteed and Non-Guaranteed Reservations
Distinguishes guaranteed from non-guaranteed reservations and sets the hold, release, and no-show handling for each.
Why This Matters
The line between a held room and a sold room is a financial commitment, and guests and the hotel both need it stated plainly, not assumed. Confusing the two either strands a guest at midnight or leaves rooms empty that should have been resold. Clarity here protects both revenue and reputation.
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