Early-Arrival and Late-Departure Requests
Sets how reservations and front office capture, communicate, and fulfill guest requests for early check-in or late check-out.
Why This Matters
Early arrival and late departure sit at the boundary of what the hotel can promise and what housekeeping and occupancy can actually deliver. Overpromising here creates a guest standing in the lobby with nowhere to go. Setting honest expectations up front is kinder than a hopeful guess.
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