VIP Identification and Coding
Defines how guests are identified, tiered, and coded as VIP so every department delivers consistent, discreet recognition.
Why This Matters
A VIP code is a promise passed silently between departments, and if it's wrong, missing, or leaked, the recognition either never happens or happens too publicly. Discretion is the point—VIP treatment that draws other guests' attention has failed its purpose. Consistent coding turns a title into an actual guest experience.
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