Advance Deposit Collection, Application, and Refunds
Governs the collection of advance deposits on schedule, their application to folios, and the accurate, timely return of refunds.
Why This Matters
A deposit is a guest paying for a promise months before they can verify it, which makes every error a breach of trust with interest. Missed collections turn guaranteed rooms into hopeful ones, and slow refunds generate chargebacks that cost more than the deposit. The deposit ledger must balance to the penny because reputations are kept in small amounts.
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