No-Show Processing and Billing
Establishes the verification, billing, reporting, and follow-up for reservations whose guests never arrive.
Why This Matters
No-show billing sits on a knife edge: charge a guest who actually checked in under a misspelled name and you manufacture a furious chargeback; fail to charge a true no-show and you donate the night. Verification before billing is the whole discipline. The next-morning call is where a lost night becomes a rebooked one.
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