Seventy-Two-Hour Arrivals Audit
Establishes the systematic scrub of every reservation seventy-two hours before arrival so errors are corrected before the guest can feel them.
Why This Matters
Every reservation error is cheapest exactly now: three days out, with time to call, fix, and confirm. The same error at the desk costs an apology; in the room, it costs the stay. The audit is the front office's quality gate — the difference between a hotel that reacts to its arrivals and one that has already met them.
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