Suite and Upgrade Waitlist Management
Governs how guests requesting an unavailable suite or premium room type are placed on a tracked waitlist and notified fairly as inventory releases.
Why This Matters
A guest talked into a vague we'll keep an eye out with no actual list behind it either gets forgotten or resents whoever got the room instead. A visible, ordered waitlist turns a disappointing sold-out answer into a fair process the guest can trust. It also captures upsell revenue that would otherwise go unclaimed when cancellations open space.
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