Accessibility-Request Pre-Arrival Confirmation
Requires written confirmation, room pre-assignment, and a pre-arrival verification touchpoint for every guest reservation flagged with an accessibility requirement.
Why This Matters
An accessible room booked but not pre-assigned can be sold away by anyone unaware of the flag, leaving a guest with real mobility needs standing at a desk with no solution. This is not a preference to accommodate if convenient; it is a commitment made at booking that the property must protect through arrival. Confirming it ahead of time replaces apology with readiness.
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