Cancellation and No-Show Fee Waiver Authority Matrix
Establishes the tiered dollar-threshold authority that determines which role may waive a cancellation or no-show fee without further approval.
Why This Matters
Without a clear authority matrix, every waiver decision becomes either an unnecessary escalation that frustrates the guest, or an ungoverned agent decision that erodes revenue discipline. A visible threshold structure lets the front line resolve small, reasonable requests instantly while protecting larger amounts with real oversight. Clarity here is what makes fast, fair, and controlled possible at once.
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