Walk and relocation strategy
Execute walks through a pre-built ladder that selects the right guest, relocates them with full recovery, and follows up with a leader call-back.
Why This Matters
A walk is the hotel breaking its most basic promise, so the response must be the hotel at its best. HIG law: walk to the ladder, walked guests get full recovery plus transport and a leader call-back. Handled well, a walk can paradoxically deepen loyalty.
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