Rate Override and Discount Exception Governance
Controls who may override published rates or grant unpublished discounts, under what conditions, and how every exception is documented and audited.
Why This Matters
Price decisions are made against written strategy, never improvised under a slow-Tuesday panic, and the override log is where that principle lives or dies. Uncontrolled discounting trains guests to negotiate and trains staff that the rate is a suggestion. It is also the classic cover for fraud.
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