Host Stand Command and Waitlist Quoting
Governs how the host stand runs the floor, quotes accurate wait times, and manages the waitlist so the first promise a guest hears is one the restaurant can keep.
Why This Matters
The quoted wait is the first promise of the meal, and a broken one poisons everything the service team does afterward. A host stand that commands the floor map controls kitchen pacing, server workload, and guest mood all at once. Leaders who treat hosting as an entry-level afterthought hand their busiest revenue hours to the least supported person in the building.
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