Tableside Guest Recovery
Governs how problems raised at the table are owned, fixed, and closed at the table, by the person who hears them, within a defined gesture authority.
Why This Matters
A complaint at the table is a gift with a countdown timer. Guests who watch their problem travel up a chain of command learn that the front line is powerless, and they aim higher next time or simply never return. HIG's standard is recovery at the table: fix first, gesture within authority, log with a reason code, because a recovered guest is more loyal than one who never had a problem.
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