TITO Ticket Handling, Stale Tickets, and Unreadable Vouchers
Governs redemption of ticket-in/ticket-out vouchers, including expired, damaged, and unreadable tickets and their unclaimed-property treatment.
Why This Matters
A TITO ticket is bearer cash printed on thermal paper, and every exception — torn, faded, expired — is a moment where money moves on judgment instead of validation. Stale tickets are not property revenue; most jurisdictions claim them. The guest holding a damaged ticket is holding their own money; the burden of proof sits with our systems, not their wallet.
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