Kiosk Dispute First Response
Governs the frontline response when a guest reports a kiosk that ate cash, failed to print, shorted a payout, or misprocessed a wager.
Why This Matters
A guest standing at a malfunctioning kiosk is holding a grievance against a machine, and the next sixty seconds decide whether the property inherits it. Most claims are verifiable in the transaction log within minutes, so the standard is warm urgency plus disciplined verification — never a wave-off, never an unverified cash apology from a drawer.
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