Player Disputes
Directs how dealers and supervisors respond to a guest dispute over a hand outcome, payout, or rule interpretation at the table.
Why This Matters
A dispute mishandled at the table becomes a regulatory complaint, and regulators will always ask for the surveillance footage before they ask for anyone's account of what happened. Guests remember how they were treated in a disagreement longer than they remember the outcome of the hand. A calm, procedural response protects both the guest relationship and the license.
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