Ticket Scanning and Counterfeit Response
Governs entry scanning discipline and the guest-first handling of duplicate, invalid, or counterfeit tickets at the gate.
Why This Matters
Most guests holding a bad ticket are victims, not perpetrators — they bought in good faith from a reseller and are about to have their night collapse in public. How the gate team separates fraud response from guest care is a visible test of Hospitality First, Humanity Always.
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