Vehicle Retrieval Time Standards and Delay Communication
Establishes retrieval time commitments, text-ahead service, and delay communication so guests never wait in silence for their vehicle.
Why This Matters
The last impression of a stay is often a guest standing at the curb watching for their car. A stated time that is kept builds trust; a vague 'few minutes' that stretches destroys it. Retrieval time is the most measurable promise the valet team makes.
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