VAL-046STANDARD PREVIEW
Vehicle Damage Claim Intake and Resolution
Governs how the team receives, documents, investigates, and resolves a guest's claim of vehicle damage in valet or parking custody.
Why This Matters
Damage claims are where guest trust and financial liability collide. Mishandled intake turns a repairable fender into litigation and a public review. Handled with speed and candor, even a legitimate claim can end with the guest's respect intact.
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