The Vault
1,412 standards across 47 departments. Search is free for everyone — type it the way you'd say it.
128 standards
Limited-Service and Eco-Cleaning Programs
Governs how opt-in linen and towel reuse or reduced-service cleaning programs are offered, honored, and documented for participating guests.
Extended-Stay Room Cleaning
Defines the modified cleaning frequency, scope, and guest-coordination standard for rooms occupied on an extended-stay basis.
Suite Cleaning
Establishes the workflow, time allowance, and quality checkpoints for cleaning multi-room suites distinct from standard guest rooms.
Presidential and Specialty-Suite Cleaning
Governs the elevated cleaning standard, access control, and discretion required when servicing presidential and specialty suites.
Smoking-Room Remediation
Directs the inspection, fee assessment, and deep-clean or ozone remediation process for any guest room found to have been smoked in against policy.
Room Cleaning After Illness
Sets the disinfection and PPE protocol for cleaning a guest room after reported or evident guest illness, including contagious conditions.
Biohazard-Contaminated Room Response
Governs the immediate closure, containment, and licensed remediation of a room contaminated by blood or bodily fluids beyond routine cleaning capacity.
Crime-Scene Room Restriction
Directs housekeeping and staff to preserve a room as-is and restrict access the moment it is identified as a potential crime scene.
Renovated-Room Release Cleaning
Standardizes the deep-clean and inspection sequence that clears a freshly renovated room for return to sellable inventory.
Post-Construction Zone Cleaning
Sets the daily cleaning and dust-containment standard for guest rooms and corridors operating near active construction zones.
Lost-and-found item handling
Log, tag, secure, and track every item guests leave behind so property is returned quickly and staff honesty is protected by process.
High-value lost property
Secure cash, jewelry, electronics, and other high-value found items under witnessed, dual-controlled custody with audit-ready documentation from discovery to return.
Weapons found in guest rooms
Respond to any weapon discovered in a guest room by not touching it, securing the scene, and escalating immediately to security.
Human Remains or Death in Room
Directs staff on the immediate, discreet response when human remains or a suspected death is discovered in a guest room.
Bed-bug response
Contain any suspected bed-bug evidence by quarantining the room and every item and tool inside it before anything crosses the threshold.
Medication and Controlled Item Custody
Governs the handling, custody, and documentation of medications or controlled items found in guest rooms or public areas.
Sharps and Needle Discovery Response
Directs the safe handling, containment, and reporting of needles, syringes, and other sharps discovered during cleaning.
Bodily Fluid and Biohazard Cleanup
Establishes containment, protective equipment, and decontamination standards for cleaning blood and bodily fluids in guest rooms and public areas.
Suspected Illegal Substance Discovery
Directs the no-contact response when suspected illegal substances or paraphernalia are discovered during room servicing.
Unresponsive Guest or Death in Room
Governs the response when an attendant finds a guest unresponsive or deceased, from first aid through scene control and staff support.