The Vault
1,412 standards across 47 departments. Search is free for everyone — type it the way you'd say it.
30 standards
Property Management System Backup
Complete and verify the nightly system backup and contingency reports so a failure never erases the property's operating memory.
Posting Room and Tax
Post nightly room and tax charges accurately, with rates verified and exemptions documented before a single charge posts.
No-Show Reconciliation
Identify true no-shows, post guaranteed charges with evidence, and release inventory accurately for the next business day.
Room Status Reconciliation
Reconcile housekeeping and system room statuses nightly so tomorrow begins with occupancy facts instead of guesses.
Housekeeping discrepancy review
Investigate and resolve every room-status discrepancy between housekeeping and the PMS before close, so the house count is fact, not fiction.
Rate discrepancy review
Verify that every in-house rate matches its authorized source before close, correcting variances with documentation rather than assumption.
High-Balance Account Review
Review every high-balance folio nightly, confirming payment coverage and flagging exposure before it becomes uncollectable.
Credit limit review
Review every in-house account against its credit limit nightly, refreshing authorizations before exposure becomes uncollectible.
Deposit reconciliation
Reconcile advance deposits nightly, every dollar matched to a reservation, applied, refunded, or escalated, so the deposit ledger always tells the truth.
Payment Settlement
Settle and reconcile all payment batches nightly, matching terminals to the system so every card transaction is proven, not presumed.
Gaming Revenue Interface Reconciliation
Directs the nightly reconciliation of gaming system revenue feeds against the property management and financial systems.
Retail, Coffee Shop, and Minibar Revenue Reconciliation
Sets the nightly process for reconciling point-of-sale revenue from retail, coffee shop, and minibar outlets against cash, card, and folio postings.
Daily revenue report preparation
Produce the daily revenue report with verified figures, occupancy, ADR, RevPAR, and outlet totals, because every leader's morning decisions start from these numbers.
Manager report distribution
Distribute completed audit reports to the right leaders, on time, complete, and confidential, so the day begins informed everywhere at once.
System Date Rollover
Execute the nightly business-date rollover in strict sequence, verifying every interface carries the correct new date.
Emergency Manual Audit Procedures
Continue registering guests, posting charges, and balancing the day on paper when the property management system fails.
Night Audit Run Sequence and Verification Gates
Defines the fixed order of operations and sign-off checkpoints the auditor clears before the property's business date advances.
No-Show Charge Dispute and Chargeback Response
Governs how the auditor and front office document and respond when a guest disputes a posted no-show charge or a card issuer files a chargeback.
Service Recovery Allowance and Rate Adjustment Audit
Requires the auditor to review every discretionary allowance and service-recovery credit posted during the prior 24 hours for reason code, amount, and approval.
Credit-Limit Exception Action Protocol
Defines the specific actions the auditor must take, in order, when the credit-limit exception report shows an in-house account approaching or exceeding its floor limit.