The Vault
1,412 standards across 47 departments. Search is free for everyone — type it the way you'd say it.
128 standards
Glassware sanitation
Replace and properly wash all in-room glassware so guests never drink from a glass wiped clean in the room it came from.
Clock and Alarm Check
Standardizes verifying that in-room clocks display correct time and alarm functions are cleared and working before every arrival.
Artwork Inspection
Standardizes the inspection of in-room artwork for secure mounting, straightness, and damage during every clean.
In-Room Collateral and Stationery Placement
Standardizes the placement, condition, and stock of printed collateral, notepads, and pens across the guest room desk and nightstand.
Guest Directory and QR-Code Inspection
Requires inspection of every in-room QR code and printed directory for tampering, damage, or unauthorized overlay before a room releases.
Maintenance-defect reporting
Identify and report every guestroom defect through the work-order system the same shift, so engineering fixes problems before guests find them.
Guestroom Scent Standards
Defines the neutral-fresh scent standard for guest rooms and the source-removal approach that forbids masking odors with fragrance.
Final Room Presentation and Release
Defines the attendant's final walkthrough and the presentation standard a room must meet before its status changes to available.