The Vault
1,412 standards across 47 departments. Search is free for everyone — type it the way you'd say it.
128 standards
Rollaway Bed Setup and Delivery
Governs the inspection, transport, in-room placement, and full make-up of rollaway beds delivered to guest rooms.
Sofa-Bed Conversion and Make-Up
Governs opening, inspecting, dressing, and closing sofa-bed units for guest use and daily service.
Crib Setup and Sanitation
Governs the sanitation, assembly, safety verification, and placement of cribs delivered for infant guests.
Hypoallergenic Bedding Request Fulfillment
Governs the complete conversion of a room's bedding for guests with declared allergies, including feather-free preparation.
Handling Guest Items Found on Beds
Governs how GRAs move, protect, and replace guest belongings found on or in beds during stayover service.
Bathtub Cleaning Standard
Governs the cleaning, disinfection, and inspection sequence for bathtubs, including surrounds and non-slip surfaces.
Shower Enclosure Cleaning Standard
Governs the cleaning and drying of shower walls, floors, doors or curtains, and showerheads.
Mirror Cleaning and Streak-Free Finish
Governs the cleaning and verification of vanity, full-length, and magnifying mirrors to a streak-free standard.
Bathroom Floor Cleaning and Sanitizing
Governs the cleaning and sanitizing of bathroom floors, including corners, baseboards, and the zone behind the toilet.
Drain Inspection and Flow Check
Governs the routine check of sink, tub, and shower drains for debris, flow rate, and odor during every full service.
Bathroom Amenity Replenishment
Governs the replenishment, arrangement, and presentation of bathroom amenities to par for arrivals and stayovers.
Chrome and Fixture Polish Sequence
Governs the polishing of faucets, handles, towel bars, and metal fixtures to a spot-free, fingerprint-free finish.
Accessible Bathroom Setup and Verification
Governs the cleaning, equipment verification, and clearance standards for accessible guest bathrooms.
Bathroom Final Self-Inspection
Governs the GRA's structured final self-inspection of the completed bathroom before moving to the bedroom zone.
Guest Room Dusting Sequence
Governs the top-down, clockwise dusting sequence for all guest room surfaces, fixtures, and ledges.
Carpet Vacuuming Standard
Governs the vacuuming pattern, edge work, and equipment care for guest room carpets.
Carpet Spot and Stain Treatment
Governs the identification, safe treatment, and escalation of carpet spots and stains in guest rooms and corridors.
Closet and Wardrobe Presentation
Governs the arrangement, stocking, and cleanliness of guest room closets, including hangers, equipment, and spare bedding.
Coffee and Beverage Station Setup
Governs the cleaning, restocking, and safe presentation of in-room coffee and beverage stations.
Telephone and Remote-Control Sanitation
Governs the disinfection of telephones, remote controls, and the room's other high-touch contact points.