The Vault
1,412 standards across 47 departments. Search is free for everyone — type it the way you'd say it.
1,412 standards
SOP Template and Formatting Standards
Establishes the required structure, formatting, and plain-language standards every HIG SOP must follow so the library reads as one consistent system.
Policy Exception vs. SOP Waiver Classification Governance
Establishes the framework for classifying a requested deviation as an operational policy exception, an SOP document waiver, or a regulatory variance, and routing it to the correct
Group cutoff-date management
Manage each group's cutoff date proactively so unsold rooms return to inventory on time and clients are never surprised.
Rooming-list submission
Obtain complete, clean rooming lists from group contacts by deadline using a standard template that prevents entry errors downstream.
Group master account setup
Build each group's master account with approved credit, named signers, and precise routing before the first guest arrives.
Group pickup reporting
Produce accurate, scheduled pickup reports for every active group so sales, revenue, and clients act on the same numbers.
Attrition forecasting
Forecast each group's likely pickup shortfall early using history and pace data, so mitigation happens before damages do.
Group VIP identification
Identify every VIP within a group before arrival and attach the recognition, room, and amenity treatment each one warrants.
Group Block Inventory Management and Wash Analysis
Governs how contracted group blocks are sized in inventory, washed against expected pickup, and reviewed on a fixed cadence through the booking window.
Rooming List Intake and Audit
Establishes the intake, quality audit, and verification steps for every rooming list before and after entry into the reservation system.
Cut-Off Date Extension Decisions
Defines how requests to extend a group cut-off date are evaluated, priced, and documented against the hotel's occupancy forecast.
Pickup Pace Variance Intervention
Defines the triggered actions taken when a group's reservation pickup falls measurably behind pace, before attrition becomes the only remaining conversation.
Pre-Convention Meeting Standards
Governs the scheduling, agenda, and follow-through of the pre-convention meeting held with the client before a major group arrives.
Group Resume Creation and Distribution
Establishes the content standard, distribution timeline, and version control for the group resume that briefs every department on an arriving program.
Master Account Billing Instructions and Authorization
Governs how master account billing instructions, routing rules, and authorized signers are documented, verified, and loaded before group arrival.
In-House Master Account Credit Monitoring
Requires daily monitoring of master account balances against approved credit during a group's stay, with defined actions as exposure grows.
Attrition Calculation and Invoicing
Governs how post-program attrition is calculated from contract language, offset by resell credits, documented, and invoiced.
Group Commission Reconciliation and Payment
Governs the post-departure reconciliation and payment of commissions owed to intermediaries on group business, on the contract's stated timeline.
Daily Bill Review with the Meeting Planner
Establishes a scheduled daily review of master account postings with the meeting planner throughout the group's stay.
Post-Event Review and Rebooking Handoff
Governs the internal debrief, client post-event review, and structured handoff back to sales that converts a completed program into future business.